Today, automation is everywhere –be it ordering food, baggage check-in, hotel reservation, doctor’s appointment, or more. The customer service industry is no exception.
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Today, automation is everywhere –be it ordering food, baggage check-in, hotel reservation, doctor’s appointment, or more. The customer service industry is no exception.
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Developments in technology continue to change customer service interactions. In the next 2 years, experts suggest that more than 85% of all customer interactions will be without employing human agents.
However, it is a rather tough time to manage contact centers – the struggle to keep up the overall efficiency of the contact center and team morale is more than ever.
Contact center efficiency across the globe is being bogged down primarily by two aspects – more so in these trying times
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Today, automation is everywhere –be it ordering food, baggage check-in, hotel reservation, doctor’s appointment, or more. The customer service industry is no exception.
Developments in technology continue to change customer service interactions. In the next 2 years, experts suggest that more than 85% of all customer interactions will be without employing human agents.
However, it is a rather tough time to manage contact centers – the struggle to keep up the overall efficiency of the contact center and team morale is more than ever.
Contact center efficiency across the globe is being bogged down primarily by two aspects – more so in these trying times